Are you looking for the best virtual assistants to help grow your Amazon business?
Are you asking yourself, where do I find a good virtual assistant to help with my Amazon business?
Do I need someone that specializes in a specific area like PPC, Social Media, etc.?
How do you assign your virtual assistants tasks and monitor the work they are completing?
What does it cost to hire a virtual assistant?
Kris Gramlich and Dustin Kane are discussing the importance of deligation and using Virtual Assistants to scale with Gilad Freimann.
Gilad Freimann first began living and breathing Amazon in 2015. The rapid growth and success of his business required that he outsource certain daily operations to an assistant.
The Virtual Assistant Academy (VAA) was born out of a very difficult and frustrating personal search for the perfect virtual assistant in the Philippines. The VAA is the world’s only company specializing in virtual assistant services specifically for Amazon sellers.
Since 2017 Gilad and his wife, Hila have been providing highly skilled, screened and trained virtual assistants from the Philippines to Amazon sellers worldwide. These VA’s are trained to do almost any job on Amazon Seller Central. Other VA’s specialize in social media, Amazon PPC, graphic design and Arbitrage.
In addition to running the VA Academy, Gilad lectures at various conferences, conveying his knowledge of how to work with Virtual Assistants to maximize the results in an efficient and enjoyable working relationship.
Find out more:
Website: Virtual Assistant Academy
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– Hello, everyone, and welcome to episode 119 of Two Amazon Sellers and a Microphone brought to you by Sellozo. Today, Kris and I are very excited to be chatting with Gilad Freeman from VAA Philippines. How are you Gilad?
– Hey, how are you, Dustin?
– We are good. We’re good. We’re just chatting before, you’re in Israel right now.
– So we’re just talking about COVID and all the craziness that’s going on, but-
– We’re used to craziness.
– Craziness is our everyday life, you know that. So now it’s pretty calm-
– Yeah. Everyone, we all did get a crash course in craziness and pivoting really quickly. I feel like over the last year.
– Yeah, tell me about it.
– Yeah, it’s been mild.
– For me, it was 2020 was the year that I had like my second son was born, so he was just born on COVID. So it’s really like in addition to everything, it was pretty challenging.
– Well, congrats.
– A year to remember. Yeah, yeah. It’ll be better to remember about the birth of your child than about COVID.
– That’s for sure.
– Yeah, that’s for sure, yeah.
– I’m happy to be here.
– Yeah, thanks. We’re excited to talk all about this virtual assistance is something that we haven’t really touched on on this podcast, almost 120 episodes, and haven’t gotten there yet.
– So we’re excited-
– To talk to you about that, but before we jump into that, let’s talk about you. Give us your background on how you got, I think you started selling on Amazon at one point. You need VAs and just explain your story and how all of this came about.
– Well, I was working actually as a ski instructor if you wanna go back before.
– Yeah, let’s go way back, I love it.
– Yeah, I was a ski instructor, and then I worked for a ski company in Israel, I was an employee, you know, but once you get off the snow then it starting to be boring. I was looking for a way out and I couldn’t find it, and then somebody recommended me on the FVA. It was 2016, and I started going, and I still kept my other job and started to jingle with it in the beginning like everybody. And then at a certain point, it grew pretty fast and I needed a VA. I needed to decide if I’m gonna quit my job or not, and then in the end, I quit my job. I stayed, you know, without anything, going all the way. It was me and my wife, we both quit our jobs and went for it, and they was pretty steer at the time, and then once we realized that if you wanna grow, we have to hire a VA. That was I think a good call at the moment, but it didn’t go good. It went very bad and it jeopardized almost everything. But in the end of the day, when looking backward, this is how it all started.
– And then so you then created VAA Philippines. Talk about that. Talk about what it was like to start that and what services you guys offer?
– All right, so I mean, yeah, that was started it, I mean we realized that it’s not so easy to find a good virtual assistant. I personally interviewed maybe like, I think 40 different VAs from the Philippines. All of them said that they have great experience. They have what it takes, they have you know, they showed me the CVs, looked like all of them are managers of Apple, and it turned out that it’s not the case. And they could play really good on an interview, but after starting to work with them and started to train them on Amazon, and I spent about two months training that VA, the chosen one on Amazon, and then she just disappeared after a month and stopped replying, and I realized that I had to do it all over again. The second time it was almost the same, but just different excuses, but basically the same idea. And then we realized that it’s not as easy as people think and you have to know your stuff. You have to know how to find good virtual assistant. You have to know how to keep them with you and how to train them on Amazon. And you know, there it’s a whole different world to know, and this is what we do now. We specialize in Amazon. That’s really our speciality, we focus there, and we filter virtual assistants from the Philippines in a very long and thorough process. And the very few that are chosen to stay with us and to be accepted to the community, then we start training them on Amazon. And in order for them to work with a Amazon sellers, we have PPC VAs, we have Seller Central VAs, social media VAs, and even graphic designers.
– When is a good time for somebody to get a VA? That’s the type of questions like-
– Kris will cut out.
– Yeah, when’s a good time to get a VA?
– There isn’t really like a good answer to that because we have sellers that come to us and they’ve been selling for like five years already on Amazon. They’ve been doing everything by themselves and they just, you know, they realize that they cannot do everything, and then they’re doing the PPC, they’re doing their customer service, they’re doing the shipment plans. Basically, they’re all over the place and they just realize it doesn’t work that way. And then they take a VA from us, or several VA is actually to help them in their business. But we also have VAs, sorry, not VA, sellers that come to us and say, “Look, I’ve just started. I’ve finished the course. I’m married. I have three kids. I go back home, it’s already 8:00 pm. I start to try to find products to launch and to communicate with 20 different supplier on Alibaba, and it’s just, it doesn’t add up. I can not manage to do it all, and it’s already six months since I finished the training and I’m not getting anywhere.” So, you know, for them, maybe it will not be as easy as somebody who’s already been selling on Amazon for five years. But for them, that’s the probably the only way to actually get things moving and the VA is the one that will help them actually start.
– So you have VAs that are involved even in like product research and communicating with suppliers, not just account management, like PPC or listings and all that. This covers the full gamut.
– Yeah. Well actually, as a seller on Amazon, I completely understand everything that an Amazon VA could help me with and this is what we train them for us. So we train them to help from the very beginning from finding the right product. You know, there are different strategies and tactics of how to find the golden product. So it’s not necessarily that one VA could be a magician that will create for you the million dollar product, but it’s more about help you with product research and finding the right keywords, and checking all the reviews, and checking what needs to be changed, and communicate with 20 different suppliers asking for shipment costs and time of delivery, and you know, doing all the work for you. So you can look at the other report and get educated decisions.
– I can attest to your story that about sort of your journey when you started. You, me, and Kris, all started around the same time. We started our businesses around 2014 time as well. And when I finally quit my job and went full-time with my business around 2017, I was looking for VAs and I ran into the same issues you did. I tried a few out- Yeah.
– They were nothing like what they were. I mean, they didn’t know what they were doing.
– Even though they sold themselves and had like reviews and everything. So I actually had to pivot and do what you did. I actually tried to find somebody who was green, had nothing, didn’t say anything about, they just looked like they were a hard worker-
– And I actually trained them. I got lucky. I had one girl in the Philippines working for me for a long time who was great, but it was like an employee that I completely trained from scratch. So I put a lot of effort into that relationship and it was great. I really liked that, and then things shifted and now I don’t have one anymore right now, but I can attest to what you’re talking about. That’s the trick, is finding someone who’s trained in these areas, and it’s cool that you’re filling that need for sellers cause that’s a big need.
– Yeah. I think you had to figure it out because we have sellers coming through us and say, “Look, I want somebody with experience. I want somebody who’s been working as a VA for five years already. Like who was Amazon VA five years ago.” It’s completely change. It doesn’t help-
– To be there. But it’s not about that. Because you know, when we have all these VAs saying that they had this experience, you don’t know who taught them what, which mistakes they’re gonna make because of that, what we’re looking for is exactly like you mentioned, we’re looking for newbies, we’re looking for their potential. We wanna see how motivated they are. And the greener they are, the more motivated they are to stay with you for years to come. If they have what it takes, you know, capability of learning new things, complicated things, fast enough, and apply them without mistakes. If they are eager to learn more and you know, to become a part of your company and we’ll stay with you for years to come instead of just working until they can get a little bit V on experience and then moving to the next seller. So, you know, these are things that we’re looking for, and it takes much more time. It takes us almost two months until we finished with our recruitment process, and we have a department that is dedicated for recruiting because we’re not just giving them a task and saying, “Okay, let’s see if you’re have experience.”
– So what is your process? So VAs obviously apply to work with you, and then they get put through training? Is that how?
– With you?
– Yeah. What happens is that they apply, we have dozens of VAs applying to us everyday. We filtered them, like I said, it takes us about two months until we finished the process, but we constantly do. So we always have VAs available, and then we divide them into four different departments, the PPC, social media, Seller Central, and the graphic designers. And then we train them on that, so we have different departments on FVAA. Each one was specialized on its own thing, depends on the things that they’re good at, depends on their character. Somebody who’s gonna be really good on PPC, not necessarily is gonna be good at doing customer service. So it’s really like completely two different areas and fields of expertise.
– And then so when a company, when like someone like Kris or myself comes to you and we’re looking for VAs, how does that arrangement work? Is there an interview process that we have with them and then does their payment go through your platform? Or how does that whole arrangement work between the VA and someone like us?
– So our job is really to support both, the VA and the seller, that’s coming to us from the beginning. I mean, all year long. So the payment goes to us in the beginning of each month, according to the schedule that you will decide. So you can take a VA for full-time job, part-time job, two hours a day. It’s very flexible. And our job is to connect to first of all, with the department manager. So her job, let’s say that you’re taking a social media VA. Her job, the department manager and the social media department manager, her job will be to really go deep in understanding what it is that you need, which type of VA would be the best fit for you, or you wanna put effort into doing Facebook, Instagram or more influences work, and then she will connect you with the best choice, the best fit for the job, and that person is gonna be your VA. Obviously, things do not work out with them, we’ll replace the VA immediately, but we’re pretty good in connecting the seller with the best choice for them. And then we continue to support the VAs throughout the year, all year long. There are always updates, always changes on Amazon TOS, new features, new buttons, you know, in Seller Central. So every month we’re creating more tutorials and making sure that all our VAs, they continue to progress. They’re always updated. So, you know, it’s not like giving them some videos from 2016, and saying, “Okay, this is our training.” It’s constantly changing every month.
– Seems like a good spot to go to find exactly what you need as far as Amazon goes. Anybody who’s looked for a VA and got on Upwork or Fiber, like trying to find VAs and like going through their profile, it takes forever to do.
– Oh, yeah.
– And then when you hire them, they might not know exactly what you’re looking for or that you got and ended up training them. It just takes forever. This seems like a better approach where I can come, and say, “Look, I need somebody to just do seller central account management. Give me somebody,” and then we go from there. Is that how that works?
– Yeah. Yeah, that how it works. And like I said, our job is not just to connect you with someone and say, “Okay, that’s it, goodbye. Take care. That’s your VA.” Because maybe you’ve never worked with VAs before, maybe this is really the first time that you’re connected with a VA and then our job will be to give you all the tips and advice that we have from working with more than 200 sellers, and we have a community of more than two on the VAs. So we have a lot of tips and advice that we can give you in order to prepare for the arrival of the VA, which mistakes to avoid, which tools are available to make sure that if there are any problems with the VA, then we have our team talking to the VA, making sure that everything is okay. And sometimes if needed to replace the VA from VA to the other and connect with the replacer, so that’s a part of what we do.
– I’ll tell you what, you bring up a really good point there. Is when I hired and was training my first VA, it took me a while to figure out like number one, how to communicate, cause she’s on the other side of the world, time zones are different.
– Do I micromanage or do I let her do most of the work? It took me a long time to get into the rhythm of managing my VA. We finally got it going. It was really good, but to your point, that’s a tricky part for a lot of sellers, is okay, now you’ve hired the VA, but I mean are you supposed to give them a to-do list every day? What are you supposed to do? How do you manage? It’s interesting. I’d love to hear your insights on just some best practices there with managing a VA.
– So I mean my first VA, when I hired her, I used to sit down at the end of every day, thinking like, “Wow, what can I give her to do tomorrow?” I was stressed from that because you don’t know, you don’t know, and then it takes you some time to really start to let go, to start to understand the power of delegating and that you should not be stressed, and that’s okay if it takes time, and the department managers, that’s their job. They’re connected with the sellers. Before even connecting them with the VA that they will be working with, giving them all the tips and advice, answering their questions, and making sure that they feel comfortable working with the VAs. And another thing that I would say is important to say is that it’s true that some sellers, they don’t really know how to work with VAs, but it’s also very difficult to handle an employee who’s out there in the Philippines working, without really seeing them everyday and talking to them. And they have this fear, people fear of the fact that VA, they disappear. You know, they always say, you know, they work for you, and then they’re gone. This is actually what happened to me. So this is true, but it’s not necessarily has to be that way, and one of the things that we put a lot of effort is to, I would say, to close this gap between the seller and the VA, and become a community to the VAs in which they feel like this is their home. So we have all our staff in the Philippines, they have meetups in the Philippines. We have community events together, like social events, we celebrate their birthdays. So they really feel like, okay, they’re connected to something that is bigger than them and supports them and supports their families, and then they really feel like, “Okay, this is the place that I wanna be. I have somebody taking care of me,” and then they give 110% to the company that they’re working with compared to someone that you found out there by zone, which is not really feeling connected to anything, you cannot really relate and feel connected to that person, because it’s not really with you, and then one day, you know, that this person will be gone. So that’s something that we put a lot of effort into maintaining it.
– You’ve got those four different parts, PPC, Amazon expert, social media, graphic design, all sellers need this at some point. They need all four of those. If I start out with an Amazon expert, are they intertwined together where maybe that manager talks to the PPC expert and says, “Hey, I’m working with Kris. He needs PPC now.” And then, will I still work with the same VA, or am I now getting another VA that’s only specific in PPC?
– So, I mean, we do divide them in to four different departments according to their skills and the things that they’re good at. So if you’re taking, for example, the PPC VA, then that’s gonna be your PPC VA. He’s gonna be staying with you for years until you feel so, and then if you’ll need now a social media VA, that’s gonna be another type of VA that’s dedicated to social media. Her character will probably be completely different. Now we do have sellers that come to us and say, “Look, I don’t wanna manage multiple VAs. I prefer that my PPC VA will also be helping me on customer service,” and that’s possible, but usually that’s not my cup of tea. I prefer to have two different VAs, each one working for me even for two hours a day, and each one would have their speciality instead of having one Superman VA that will do everything and then one day, you know, she’s sick or he’s sick, and then you have nobody. I prefer that way.
– You touched on something a minute ago, when you were talking about there is a fear that a lot of sellers have working with someone who they’ve never met, formally, officially, in person-
– On the other side of the world. I had this fear. I mean you’re giving up your seller central account information. I mean my VA had my bank account information and credit card information and everything else. I mean things could go wrong for sure. But down the road, I mean I would have trusted my VA with anything. She was fantastic. And what do you tell people to alleviate those fears of working with someone on the other side of the globe?
– Well, I would say for them, first of all, to be quite frank, there’s a risk in delegating. There’s a risk in giving and in hiring an employee, it doesn’t matter if that person sits right next to you in the office and we all have heard about this company that the person that was working next to you quit their job and opened the competition-
– Exactly what you did. So it’s not really helpful if that person is with you in the office, it’s really the idea of giving secrets to somebody else. And in that case, I mean, you have to understand that that’s your key to growth, and once you understand that this is a risk that you’re willing to take. Now, the question is obviously to take, to hire the right VA, the right person. I would feel from doing this for already like four years and a half now, we’ve never had any single act incidents with VA, no mistrusting and abusing the trust that you gave him, and doing anything as the sort of things that you mentioned. I think it’s also a nature of the Philippines in general, I would not say there’s no crime and nothing in the Philippines, but it is, they’re are different, they’re not really the entrepreneurs that we are used to from the Western world that they always think like, “How can I do the same thing and pass you in the curve.” So that’s a different type of people, and yes, when you’re spending so much time and effort into filtering the right people, getting to know them, really not just judging them according to their CVS, and giving them trust little by little, not giving them your credit card number and your access to everything in seller central on day one. But, you know, building this trust and then eventually like you mentioned, I gave everything to my VA. They do everything, including money issues and all that. It took some time and the know how in order to do it. But eventually that’s the only way that we grew as a company, and that’s the way that the sellers grow.
– Talk a little bit about the advantages of hiring VAs over like a part-time worker or traditional employee or something like that. What makes it so advantageous to have VAs?
– Well, I mean, first of all, you don’t have to hire somebody who’s gonna be costing you like five times more if you hire somebody and sit with you in the office, If you’re working from Kansas, then you wanna have somebody in your office, first of all, then you’re restricted to hire somebody that lives next to you in Kansas. You do not gonna be finding the best people, the best person for the job. You’re gonna find the best person for the job in Kansas. That’s different because in the Philippines then, you can hire somebody that’s working from their home, and they could be working from wherever it is, and their rate is gonna be far lower than the rate that you would pay in the states, and their English level is superb. They’re really customer service oriented, and it’s easier for you to work with them and divide their hours. Like we said before, you can have one PPC VA doing two hours for you, one social media VA doing another two hours for you, and Amazon VA doing three hours for you, and all of that will cost you less than a part-time job of somebody sitting in your office.
– Is there any type of summary that is sent out, like on a monthly basis, like here’s what we did this month, here’s where we spend most of our time, or is it a weekly call? Is there any kind of breakdown on what the team is doing during that time?
– Well, first of all, the VA is they’re working directly with the seller. So it’s in the end of the day, it’s the seller’s decision. I mean, there are sellers that will want to have a report every day. We do train them to create a report everyday, to report what they did, which problems they encountered, how they solve them, which recommendations they have, this is a part of what we train them to do every day to report when they start a shift, when they end the shift, so that’s one thing. And after that, yes, there are sellers that want to have a weekly meeting on Zoom and see the person that they’re working with on video, it’s more also like personal to ask questions, to see the person. I always do that at least once in a week, talking to my VAs on the video, and they report to me every day. We have different tools for that. You have a tool like Asana or Trello that will help you to work with all the different tasks, and you have communication such a Slack that will allow you to communicate with a team of VAs and knowing exactly which tasks each one is doing.
– I used Asana with my VA. It was great. It was super easy to assign tasks, et cetera. Real quick. We’ve got someone who’s watching live on Facebook right now. Dustin Wilson, hello, on Facebook, and great first name, Dustin, who’s listing on Facebook. He just messaged that he scheduled a call with you guys for next week. So there you go. You got him come in your way, which is exciting.
– Well, I need to talk to you, Dustin.
– Yeah, exactly. You might get another Dustin coming at you too, me.
– Oh, yeah.
– Yeah, exactly. This is such a fascinating conversation. I love talking about this, cause it is the next step to growth for sellers. I mean, the three of us are doing this and it’s unmanageable, but when you get with one person, the amount of things that you have to do, it’s overwhelming. And yeah, VAs, I can’t recommend it enough. I mean, I had great experience with it and love what you’re doing. This was super needed in the community is to have this service where your training VAs for sellers out there. If someone’s listening right now, like Dustin on Facebook, and they want to get in touch with you, how do they do it? How can they get started working with you?
– Well, you can go on our website. It’s www.vaa.philippines.com, or just send an email to email@example.com, and then we’ll schedule a meeting with me or one of the managers and we’ll go from there. I want to refer to something that you mentioned before. I think it’s so obvious to me and to you, because you’ve been working already with VAs and you know the difference of what it means to delegate and to give power to somebody else and to free you to work on the things that only you as the owner can do. But we have so many people, especially on selling on Amazon, e-commerce that do not understand that because in compared to working, having your own shop somewhere, that you realize that it’s not possible for you to do everything yourself. So you have to hire a seller to sell, and you have to have an accountant and you have to have a designer to help you. So here, people cause they sit in front of the computer, then they think, “Okay, you know what? I was trained to do this and this and this, I took a course. They taught me how to do shipment plans and taught me how to do customer service and the seller central allows me to do that. And I have Facebooks, so I can also post on Facebook and I know PPC, I did a course on PPC so I can do PPC, and then they find themselves doing everything. And when you’re doing everything, first of all, you get tired from it. And in the end of the day, you’re not giving yourself the time to do what matters, to do the things that only you, as the owner of the business can do, and you’re trapped. You’re looking at yourself a year after, and you’re pretty much doing the same things, and it doesn’t change until you understand that if you have somebody that is qualified enough and is good enough and was trained specifically on these things that could take from you and the things that you do on regular basis that do not need your own attendance, then you should go for it. That’s what changed my life, that’s what changed the way that I sell on Amazon, and that’s also the key of that VA grew so much because I already knew how to delegate, and that’s something that a seller should understand.
– I’m a big fan, VAs, cause you’re gonna learn more, the things that you don’t know. Like I love when I get a VA and they come to me with suggestions on things that they wanna do that I’ve never thought of and they’re smarter than me, about everything. And so like “Tell me more what else do you wanna do? What should we do here?” Like give me some more suggestions cause like the more they get them involved, the more they feel wanted.
– Yup, Kris froze again.
– Do you have a VA that knows how to fix Wi-Fi?
– Yeah. By the way, Wi-Fi, and I know that in the Philippines, I’m already used to things, there is a typhoon coming in and there’s no internet connection. I already bought all my staff generator for this cases. They all to be prepared.
– Yeah. To touch on Kris’ point and a double-down on it. That was the experience I had as well with VAs is us, as sellers, I feel like I wake up in the morning, I’ve got it to do list, and I’m like, “Oh gosh, update A+ content. and you’re like, “Oh my goodness, these kinds of things my VA would do, and I didn’t even think about it.” Like my VA designed A+ content for listings before I even asked, and I was like-
– It’s like, this is fantastic. This is exactly what I need is a go getter, who’s gonna tackle all these things that are like weight dragging behind me. That’s how I felt, I just want to do something that I like to do. I don’t want to do this right now, and so I love it. Wait, Dustin on Facebook has another question for us. Real quick, I’ll just ask it and then I’ve got another question. I’m assuming the answer to this is yes, but his question is, “Do the VAs also do storefront designs?”
– I’m assuming-
– They did.
– We do train them on that as well, and it’s the part of the Amazon VAs, yeah. Sometimes they work together with the graphic designer. So the graphic designers will do all the photos and the VA will do all the research and write the content.
– Lastly, what can a seller expect to pay for a VA? I mean, what’s the pay rate and do you have a hierarchy of expertise and there’s different pay scales? How does that look?
– Well, the way it works is that with us, there is a one-time fee that you’re paying onto once when you’re starting the process, and then after that, there is the hourly rate of the VAs. It depends on the different departments. For the Amazon VAs, for example, the rate is $5.50 an hour, social media $6.50 an hour, PPC, which is the highest level of training that we give is $7.50 an hour. So the rates are fairly low and definitely doable in order for you to have experts working with you. And then it’s up to you to decide how many hours a day you like the VA to be working.
– I think when people hear those rates, especially if you’re in the United States or Europe or Israel, hear those rates, it’s eye opening in terms of, so you can have somebody working for you all day for 30 bucks.
– $40. I mean, it’s amazing. And it’s like, what’s your time worth to you when you could allocate that and how much can you, just multiply yourself. I think we all wanna try to do as business owners is can we duplicate ourselves so that we can get a lot of stuff done?
– And VAs way to go.
– I do have one last question.
– Big thing right now is selling businesses. If I use your service and I sell my business to acquisition company, are you going with them or do they keep it? How’s that work out?
– Well, it’s up to the seller, first of all, we did have this case already before. So usually the new company that’s purchasing the business, they would prefer to keep the VAs. If they decided they don’t want the VA then they stop their agreement and you can stop working with your VA from one day to the other, but usually they prefer to keep the VAs and then the VAs they stays and they keep working for them. It’s just the different conduct personnel from now on.
– Yep, that’s cool. Hey Gilad, this has been a blast. We’ll have to have you back on. We’d love to get you back on in a month or so, two months down the road, just to, you know, this whole space changes all the time and there’s new things coming.
– And we can always talk about different topics, so we’d love to have you back on again. Thanks for joining us. This has been great.
– Yeah, it was great. Thank you for having me.
– Absolutely. And for everyone listening out there if you like content like this, would like to see more or hear more, make sure you subscribe to our podcasts, Two Amazon Sellers and a Microphone. It’s on every platform that podcasts are available. Leave us a review. If you like what you hear, you can be like Dustin on Facebook, you can see us go live and you can ask questions to our guests, just like he did. Get your question to answer right on the spot. So to do that, make sure you’re liking and following the Sellozo page on Facebook, the Sellozo on YouTube. We’re live there as well, and you can post comments and questions when we’re live. So make sure you’re doing all of that, following that. Thanks everyone for tuning in. We’ll be back at this again tomorrow, and Gilad, thanks so much. Have a great day, man.
– Yeah, thank you. Have a great day. Yeah, bye-bye.