As an Amazon seller you’ll likely have to deal with returns over the course of your selling career. Dealing with returns on Amazon can be frustrating but if you take the time to understand what kind of return it is, and whether or not it was caused by the carrier or by your shipment to the Amazon warehouse, then the problem can be easily solved.
Some things to keep in mind when it comes to dealing with returns on Amazon:
What to do if you receive a return:
As mentioned above, one of the first things to do is log into your account and figure out why the product was returned.
If the product was returned because of damage and it happened when FBA was transferring it with the carrier, then you have the opportunity to be reimbursed and avoid the damage to your return rate.
If it was the carrier’s fault, you should be eligible for reimbursement as well.
On the other hand, if the product is labeled damaged and it happened because you didn’t ship it properly to the warehouse then you will not get reimbursed for anything and your return rate will rise.
You have nothing to worry about when the damage is done by Amazon and carrier except applying for reimbursement.
How to file for reimbursement:
Filing for reimbursement can be tricky. If you want to learn more about how to file a claim for reimbursement click here. This article talks about how to do it and even offers a video to show how to actually get to it.
Figure out if you can resell an item:
It is best to examine the product that is returned before completely squashing the situation. If you deem the product is saleable you have to pay for the product to be shipped back to the warehouse, if not then it is best to toss it. If the product ends up being safe to sell again, you are required to label the product as “like new” etc.
Dealing with returns on Amazon can be annoying but it’s going to happen sometime in your selling career. Good luck on your reimbursement and always make sure to fix EVERY return problem you have. Ignoring return problems will not only damage your customer service, but it will also damage your return rate which can result in suspension, and that is the last thing you want to happen.
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